Refund policy

 

At ASTRWK, we stand behind the quality and durability of our products. If you are not fully satisfied with your purchase, we’re here to help.

14-Day Return Window

You may request a return within 14 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in the original packaging
• Proof of purchase or order confirmation is required

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival
• We recommend using a trackable shipping service, as we are not responsible for lost return packages

Defective or Damaged Items

If your product arrives defective, damaged, or incorrect, please contact us within 7 days of delivery at:
support@astrwk.com

Please include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

We will review the issue and provide a replacement, refund, or return solution if approved.

Non-Returnable Items

The following items cannot be returned:

• Used products
• Items damaged through misuse or improper handling
• Clearance or final sale items (if applicable)

Refund Process

Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be issued to your original payment method within several business days depending on your payment provider.

Contact Us

For any return questions, please contact:
support@astrwk.com